Recognized for superior technical know-how, Knoxville headquartered business technology company Thermocopy’s Service Team receives prestigious certifications from Ricoh.
Knoxville, TN – October 23, 2017 – Thermocopy, the largest and most experienced business technology company in East Tennessee announced that Ricoh Corporation recognized 13 of Thermocopy’s service technicians for earning the 2017 Ricoh “Prestige” certification. The designation demonstrates knowledge and skill that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program.
The “Prestige” certification is obtained via completion of on-line time-sensitive testing and is available to be earned by all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the examination.
Over 1,600 technicians started the testing process, and 115 technicians achieved the certification. 13 were Thermocopy team members. Just 37 of the 373 companies that participated in the Service Excellence process had even one technician receive the “Prestige” certification. Also, 2 of Thermocopy’s team were awarded the highest designation, “Prestige Elite,” out of 13 total in the United States.
Ricoh Representatives Steve Kesler (South Region Service Support Manager) and Ric Carr (Technical Support Manager) traveled to Knoxville to present award plaques to our top-achievers.
"It is great that our Service team received 11% of the total certifications awarded. This level of expertise is critical to the success of our organization and more importantly the success of our customers.", said Chris Watson, director of service/logistics for Thermocopy.
Thermocopy is East Tennessee’s largest business technology company offering multi-functional digital office equipment, information flow analyses, and software solutions to help businesses better manage their documents and information workflow. Now in its 53rd year, the company has more than 60 employees at offices in Knoxville and Johnson City. Thermocopy subsidiaries include Centriworks, the company’s managed IT services, information flow analysis, and software applications division. For Thermocopy’s complete range of products and services, visit www.thermocopy.com.