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Thermocopy receives Ricoh’s Service Excellence Award
J. Mark DeNicola
Tuesday, November 21, 2017

Recognized for superior customer service and technical know-how, Knoxville headquartered business technology company Thermocopy receives a prestigious award from Ricoh.

Knoxville, TN – December 15, 2017 – Ricoh honored Thermocopy, the largest and most experienced business technology company in East Tennessee, as a 2018 “Circle of Excellence Certified Dealership.”  Fewer than 20% of Ricoh Family Group Dealers earned the “Circle of Excellence” award. To be considered for the program, a company must demonstrate a commitment to customer service and technical expertise following Ricoh’s strict guidelines.

Adjudicated categories that are the basis for the award include Hardware & Solutions Training, Services-Led Initiatives, Relevant Industry Certifications, Service Organization Structure, Customer Satisfaction Measurement Process & System, Field Staff & Help Desk Productivity & Efficiency Measures, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement. The Ricoh Technical Support Manager, Region Managers, and the Director of Dealer Service Support carefully reviewed office equipment dealers from around the country to select recipients of the Ricoh Service Excellence Award.

“This award is an additional validation of Thermocopy’s dedication to excellence and our commitment to providing our customers the best experience possible,” says S.R. Sumner, Thermocopy’s president.


About Thermocopy

Thermocopy is East Tennessee’s largest business technology company offering multi-functional digital office equipment, information flow analyses, and software solutions to help businesses better manage their documents and information workflow. Now in its 53rd year, the company has more than 60 employees at offices in Knoxville and Johnson City. Thermocopy subsidiaries include Centriworks, the company’s managed IT services, information flow analysis, and software applications division. For Thermocopy’s complete range of products and services, visit www.thermocopy.com.


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