Answer Quick of Louisville, TN has been honored with the prestigious 2017 ATSI Call Center Award of Distinction by the Association of TeleServices International (ATSI). The industry’s Trade Association for providers of Call Center services, recognized Answer Quick with a TOP FIVE score at ATSI’s 2017 Annual Convention held at the Palmer House Hilton in Chicago, IL.
The Call Center Award of Distinction is a tool used to measure the skills of professional Call Center Agents throughout North America and the UK over a six-month period.
An independent panel of judges scores call-handling skills for “enhanced service” applications, focusing their attention on the cornerstones of the Call Management Industry. Criteria measured include:
- Customer Relationship Management (CRM) capabilities
- Courtesy to the caller
- Overall professionalism
- Use of proper call ttechniques
- Response times
- Acuracy of call
“The ATSI Award of Distinction focuses on longer, more involved call handling. Agents are judged on their ability to follow the call scripts while engaging callers on a personal, human level, demonstrating the highest level of knowledge about the account, and to complete the given transaction requirements. The Award of Distinction is just that—the best of the best! These companies are setting new standards for the Call Center Industry.” says ATSI President Doug Robbins.
The award began 15 years ago as a means to improve the overall quality of the call center industry by measuring complex call handling procedures. The purpose is to elevate the industry and ensure a successful call handling experiences.
ATSI extends its congratulations to the staff of Answer Quick on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.