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First Tennessee receives top grades from customers Phoenix-Hecht Quality Index™ recognizes excellence in middle market banking
Jennifer Holder
Wednesday, March 7, 2018
First Tennessee Bank has received top grades in the
Phoenix-Hecht 2018 Quality Index™ for Middle Market Banking, which includes
businesses with revenues between $20 million and $500 million.
First Tennessee’s summary grades are:
A+ – Product Operations
A+ – Product Satisfaction
A+ – Customer Service
A+ – Technical Support
A+ – Relationship Manager
In addition, more than 98 percent of customers surveyed indicated that they
would recommend First Tennessee to a treasury colleague, compared to a
study-wide average of 86 percent for all banks. First Tennessee received a
“best in class” A+ rating for overall customer service, reflecting
excellence in categories that include speed of response and technical
“We appreciate loyalty and trust of our customers and we’re grateful that
they recommend us to others,” said David Popwell, president of banking for
First Tennessee’s parent company, First Horizon National Corp. (NYSE:FHN).
“Our bankers work hard every day to provide differentiated customer service
and the Phoenix-Hecht honors demonstrate our commitment to excellence.”
The Phoenix-Hecht 2017 Quality Index is based on individual bank quality
evaluations gathered in the 2018 Treasury Management Monitor™ survey. This
survey of treasury managers from corporations with annual revenues of $20
million or more was conducted from August to November 2017.
About First Tennessee and Capital Bank
Our First Tennessee and Capital Bank brands have the largest deposit market
share in Tennessee, operate 350 branches across the southeast U.S., and have
one of the highest customer retention rates of any bank in the country. We
have been ranked by American Banker as No. 5 among the Top 10 Most Reputable
U.S. Banks. We were founded in 1864 and have the 14th oldest national bank
charter in the country. Our FTB Advisors wealth management group has over 300
financial advisors and about $30 billion in assets under administration. FTN
Financial, with 28 offices across the U.S., is a capital markets industry
leader in fixed income sales, trading and strategies for institutional
customers in the U.S. and abroad. First Tennessee, FTB Advisors, and FTN
Financial are part of First Horizon National Corp. (NYSE:FHN). We have been
recognized as one of the nation's best employers by Working Mother and
American Banker magazines and the National Association for Female Executives.
More information is available at www.FirstTennessee.com.

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