MEMPHIS, Tenn. – A new report from American Banker, the premier newspaper focused on the banking industry, ranks the U.S. banks with the best reputations and First Tennessee comes in at No. 5.
First Tennessee ranks second on the list of most reputable banks among customers and sixth among non-customers. First Tennessee also ranks in the top five overall in every dimension of reputation – citizenship, ethics/integrity, innovation, leadership, performance, products and services, and workplace.
“We are extremely proud and honored to be recognized by customers and non-customers alike for the many facets that shape an organization’s reputation,” said Bryan Jordan, chairman and CEO of First Tennessee’s parent company, First Horizon National Corp. (NYSE:FHN). “Our employees are committed to providing differentiated service to every customer at every opportunity. This survey by American Banker illustrates how dedicated our employees are to developing and maintaining those relationships.”
The Bank Reputation Survey, now in its seventh year, was conducted by the Reputation Institute and included Federal Reserve banks based on asset size and deposits plus key regional and non-traditional banks – all with significant retail businesses and/or significant retail brands. More than 12,000 individual ratings were collected from customers or non-customers familiar with the companies they rated. Results of the survey are available at americanbanker.com and will be published in the July issue of American Banker magazine.
About First Tennessee and First Horizon
First Tennessee is part of First Horizon National Corp. (NYSE: FHN), which has been recognized as one of the nation's best employers by American Banker, Working Mother and the National Association for Female Executives. First Tennessee has the largest deposit market share in Tennessee and one of the highest customer retention rates of any bank in the country. First Tennessee was founded during the Civil War in 1864 and has the 14th oldest national bank charter in the country. More information is available at www.FirstTennessee.com.